KPAW Gaming Tech is a company dedicated to offering high-quality gaming accessories and technology products. Our mission is to provide innovative and reliable products to enhance your gaming experience.

We offer worldwide shipping, and free shipping is available for most countries. However, the following countries have specific shipping fees:

• Luxembourg: $3.99
• Croatia: $3.99
• Malta: $7.99
• Austria: $1.99
• Greece: $4.99
• Norway: $8.99
• Switzerland: $7.99
• Iceland: $10.99
• Slovenia: $1.99
• Portugal: $1.99
• Monaco: $2.99
• Cyprus: $7.99
• New Zealand: $6.99
• United Arab Emirates: $6.99
• Saudi Arabia: $4.99
• Kuwait: $8.99
• Qatar: $5.99
• Bahrain: $6.99
• Jordan: $1.99
• Lebanon: $1.99

If your country isn’t listed above, your shipping is free!

• Domestic Orders: Shipping typically takes 3-7 business days.
• International Orders: Shipping times vary by destination, generally ranging from 7-21 business days.

You will receive a tracking number once your order has shipped, so you can monitor the delivery status.

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to check your package's delivery status on our tracking page or the shipping carrier’s website.

We offer a 30-day no-questions-asked return policy. Here’s how it works:

• You can request a return within 30 days of receiving your order.
• The item must be unused, in its original packaging, and include all accessories and manuals.
• Customers are responsible for the return shipping costs unless the item has a quality issue.

If you need to return an item, please contact our customer support at support@wxkpaw.com with your order number.

If you want to return an item, follow these steps:

1. Contact our support team at support@wxkpaw.com and include your order number and reason for return.
2. We will provide instructions for returning the item.
3. Once we receive and inspect the returned item, your refund will be processed within 3-5 business days to the original payment method.

No, custom products are not eligible for returns or refunds unless there is a quality issue. If you believe your custom product has a defect, please contact us immediately.

Yes, the following items are not eligible for return:

• Opened software products
• Custom products (unless there is a quality issue)
• Items listed as non-returnable on the product page

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• PayPal
• Other secure online payment methods, depending on your region

International orders may be subject to customs duties and taxes, depending on your country's import regulations. Customers are responsible for these charges, which are not included in the product price or shipping fee.

You can reach our customer support team via email:

• Customer Support: support@wxkpaw.com
• Business Inquiries: info@wxkpaw.com

Or call us at +86 188 2286 1264. We are available to assist you with any questions or concerns you may have.

Yes, all our products come with a one-year warranty against manufacturing defects. If you experience any issues with your product, please contact us for assistance.

If you need to change or cancel your order, please contact our customer support team at support@wxkpaw.com as soon as possible. We can modify or cancel your order before it has been processed. Once your order has shipped, cancellations or changes are not possible.

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